wenbd Privacy Policy
wenbd takes your personal information seriously. We protect your security through SSL encryption and strict data protection practices.
Introduction and Scope
wenbd ("we", "us", "the Company") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how we collect, use, store, and disclose the personal information of users ("you", "user") of our website wenbd.cam.
By registering on our platform or using our services, you are considered to have fully read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform.
This Policy may change from time to time. For any significant changes, we will update this page and, where applicable, will attempt to notify you directly.
What Information We Collect
To operate our services properly and ensure a better experience for users, we may collect the following types of information:
2.1 Information You Provide Directly
When you create an account on our platform, use our services, or contact us, you may voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
- Account username and password
2.2 Automatically Collected Information
When you use our website, some information may be collected automatically, including:
- IP address and device type
- Browser type and language settings
- Date and time of visits to the website
- Which pages were visited
- Referral URL (where you came from to reach our site)
- Cookie and session data
2.3 Financial Transaction Information
To facilitate deposits and withdrawals, we keep records of your financial transactions. This includes deposit amounts, withdrawal amounts, transaction dates and times, and payment method type. Please note that the minimum deposit amount at wenbd is ৳100 and the minimum withdrawal amount is ৳800.
How We Use Your Information
wenbd uses collected information only for legitimate purposes. The main reasons we use your information are as follows:
To create, verify, and manage your account. To verify age (21+) and confirm identity.
To complete secure financial transactions via bKash, Nagad, Rocket, and Upay, and to prevent fraud.
To resolve your questions and complaints quickly through our 24/7 Bangla live chat support.
To maintain platform security, prevent unauthorized access, and protect data through SSL encryption.
To analyze user experience and improve the platform's functionality and quality of service.
To keep you informed about important updates, offers, and policy changes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.
4.1 Cookies We Use
- Essential Cookies: Required for the core functionality of the website. Without these, the platform cannot function properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect information to monitor and improve website usage.
- Security Cookies: Help detect and prevent fraudulent activity.
4.2 Cookie Control
You can accept or reject cookies from your browser settings. Please note that disabling essential cookies may affect your ability to use some features of our platform.
Disclosure of Information to Third Parties
wenbd does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Service Providers
Trusted third-party service providers (such as payment processors and IT service providers) who form part of our service may have limited access to certain information. All such providers operate under strict confidentiality agreements.
5.2 Legal Obligations
If we are required to disclose information due to a court order, regulatory directive, or other legal obligation, we will do so.
5.3 Fraud Prevention
Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other illegal activity.
5.4 Business Transfers
In the event of a sale, merger, or acquisition of the business, user information may be transferred to the new management. We will give you advance notice in such cases.
Data Security Measures
We have put in place industry-standard technical and administrative measures to protect your information. Key measures include:
- SSL Encryption: All data exchanged between you and our servers is encrypted using SSL/TLS technology.
- Firewall Protection: Advanced firewall systems are used to prevent unauthorized access.
- Password Hashing: Your password is never stored in plain text; it is protected through strong hashing algorithms.
- Regular Security Reviews: The security of our systems is regularly tested and evaluated.
- Limited Access: Only authorized staff can access sensitive user information.
However, no method of transmitting or storing data over the internet is 100% secure. While we strive to provide the highest level of protection, we cannot guarantee complete security. You are also responsible for keeping your account password confidential.
Data Retention Period
We retain your information for as long as it is considered necessary. In determining the retention period, we consider the following:
- The duration your account remains active
- Legal obligations (such as rules on retaining financial records)
- The period required for dispute resolution
- Our business needs
If you wish to close your account, please contact us through our 24/7 live chat support. Even after an account is closed, some information may be retained for a defined period where required by law.
Your Rights and Choices
You have the following rights regarding your personal information:
8.1 Right to Access
You may request a copy of the information we hold about you. Such requests are generally fulfilled within 30 business days.
8.2 Right to Correction
If any information in your profile is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to the processing of your information for specific reasons. Such objections will be considered and honored where applicable.
8.5 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages from us, let our support team know at any time. Essential communications related to your account and transactions will continue.
To exercise any of the above rights, contact us at [email protected] or through live chat.
Protection of Minors' Information
wenbd is a platform for users aged 21 and above only. We do not intentionally collect any personal information from minors.
An age verification process is followed at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
Parents are advised to monitor their children's internet usage closely and to inform us of any suspicious activity.
Policy Changes and Updates
We may modify or update this Privacy Policy from time to time. If there are significant changes to the Policy, we will:
- Publish the updated Policy on this page and change the "Last Updated" date.
- Where applicable, notify registered users by email.
- May display a notice of important changes at the time of login.
Continuing to use the platform after changes have been made will indicate that you have accepted the updated Policy. We therefore recommend reviewing this page regularly.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us:
Email: [email protected]
Live Chat: 24/7 Bangla Support
We will do our best to resolve your complaint as quickly as possible.
This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming policy.